Help
Frequently asked
A few things people ask most often.
Where are the designs made?
Every design is created especially for Tarim Souq, drawing inspiration from the architecture, landscapes, traditions and character of Tarim and the wider Hadramawt.
Do you ship internationally?
Yes. We currently ship to Australia, the United States, United Kingdom, New Zealand and countries within the European Union. Shipping availability may vary by product and destination, with available options shown at checkout.
How much does shipping cost?
Shipping costs vary depending on the item and delivery destination. Your available shipping options and exact cost will be shown at checkout before payment.
How long will my order take to arrive?
Orders are generally prepared for dispatch within 2–5 working days. Delivery times after dispatch vary depending on your location and the shipping service selected.
Will I receive tracking information?
Where tracking is available, you'll receive your tracking details once your order has been dispatched.
Will all the items in my order arrive together?
In some cases, items within the same order may arrive separately. If this happens, don't worry, the remaining items will be on their way separately.
Can I return or exchange an item?
We are unable to accept returns or exchanges for change of mind, incorrect size selection or customer ordering errors. Please check product descriptions, sizing and order details carefully before completing your purchase.
What if my order arrives damaged or faulty?
If something arrives damaged, defective or with a printing issue, please contact us within 30 days of delivery. Include your order number and clear photographs of the issue so we can review it and arrange an appropriate resolution where eligible.
Can I change or cancel my order?
Orders begin processing soon after they're placed, so we can't guarantee that changes or cancellations will be possible. If you've made a mistake, contact us as soon as possible and we'll do our best to help.
Do you offer different sizes or colours?
Available sizes, colours and options are shown on each product page. Availability varies between products.
Will I have to pay customs or import charges?
International orders may be subject to customs duties, taxes or import charges depending on the destination country's requirements. Any charges not collected at checkout are the responsibility of the recipient.
How do I contact Tarim Souq about my order?
Please contact us through our contact page and include your order number and the email address used to place your order so we can assist you.